Healthcare Industry

Project Experience

National Patient Safety Agency

• Investigation of factors affecting patient mis-matching.
• Aggregate root cause analysis.

NHS Scotland

• Large-scale survey of reporting culture and behaviour in all major health boards.
• NHS Scotland organisational impact evaluation study.
• Peer Review evaluation (blood transfusion).
• NHS Scotland review of incident reporting procedures and recommendations for new system.

National Blood Service

• Development of an Error Management Programme combined with a training course based on understanding the underlying causes of human errors and providing the tools and techniques for reducing the incidence of these errors.

The Health Foundation

• Human Factors advisors to Safer Clinical Systems.
• Improvement leads for two NHS Trusts.

Hackney Children and Young People's Services

• Evaluation of Reclaiming Social Work - a radical and innovative approach to providing social services.
• Development and application of tools to measure culture and impact of organisational change.